FAQ

When will my order arrive?

June 23, 2025 update: All orders will be shipped within a processing time of 2-5 business days. If you haven't received an update on your order within a week, feel free to reach out at vickyisdrawing@gmail.com

U.S. orders are shipped untracked via USPS First-Class Mail and arrive in 1-5 business days. Keychains, washi tapes, and prints larger than 5" x 7" will ship with tracking.

Special note for pre-order items: Holographic stickers and sticker sheets are PRE-ORDERS. They have a longer processing time of 2 weeks. If you are ordering a mix of pre-order and non-preorder items and want non-preorder items to arrive earlier, please make 2 separate orders. Otherwise, all items will ship out with the pre-order items.

 

Do you accept refunds or exchanges?

We do not accept refunds or exchanges once an order has been shipped. However, if you placed an order by mistake and it has not been shipped yet, email vickyisdrawing@gmail.com and I'll get it cancelled for you!

  

I have another question that isn't listed here!

Email me at vickyisdrawing@gmail.com with any questions!